Last Updated: 2026

At GetFreshToGo, we aim to provide quality groceries and a smooth online shopping experience. Because many of our products may be fresh, perishable, or time-sensitive, refunds and replacements are subject to the conditions below.

1. Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us as soon as possible after delivery with your order details and, where appropriate, supporting photos.

2. Missing Items

If an item is missing from your order, contact our customer support team so we can review the order and assist with the issue.

3. Fresh & Perishable Items

Fresh fruits, vegetables, dairy products, and other perishable goods may have specific return or refund conditions. Customers should report quality issues promptly after delivery.

4. Refund Eligibility

After reviewing your request, we may offer:

• Replacement of the affected product
• Store credit
• Refund for the eligible item
• Another appropriate resolution

The resolution may depend on the product, order status, and circumstances of the issue.

5. Change of Mind

Refunds or returns for products that have been correctly delivered may not be available simply because a customer changes their mind, particularly for fresh or perishable products.

6. Order Cancellation

Cancellation requests should be made as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible.

7. Refund Processing

Approved refunds will be processed through the applicable payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.

8. Promotional Products

Products purchased through special promotions or discounts may be subject to additional terms.

9. Contact Us

For refund or replacement requests, please provide your order number and details of the issue when contacting GetFreshToGo.